JOB TITLE: Tailored Care Manager

SCHEDULE: Full-Time, Mon-Fri. 40/hrs week (Hybrid)

LOCATION: Coverage Area New Hanover, Pender and Brunswick Counties

JOB POSTING:

The Tailored Plan Care Manager is an integral part of Coastal Horizons Center’s team approach
to integrated care for behavioral health and medical care. This role provides direct support to the
client through a collaborative role with the Primary Care Provider and Psychiatric Provider. Care
Managers interact with all members of the healthcare team to keep the lines of communication
open. Their role is to improve positive client outcomes through linking clients to medication
management, coordinating primary and behavioral health care needs, build trust between clients
and their practitioners, connecting clients to community resources, enhance communication and
the continuity of care. The TCM will teach, mentor and monitor clients on issues relevant to their
care. This position will serve the New Hanover and Brunswick counties.

QUALIFICATIONS/SKILLS:

• Required: A Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area, 2 years of experience working directly with individuals with behavioral health condition.
• Preferred: 1 year experience providing care management, case management, or care coordination to the population being served; Commissioner for Case Management
• Certification (CCM); trained to provide evidence-based care coordination, brief behavioral interventions, clinical assessments, and to support the treatments such as medications initiated by the Primary Care Provider (PCP).

ESSENTIAL DUTIES AND TASKS:

• Oversight of Care Management services and activities based on care management standards of of practice for enrolled populations.
• Develop, review and complete comprehensive assessments that are patient-centered and considers the total individual, inclusive of medical, biopsychosocial, behavioral, spiritual, and cultural needs of the enrolled population, throughout the continuum of care to improve their health outcomes.
• Work with clients/caregivers, to identify and address behavioral, social, cultural, and environmental strengths and barriers as it relates to his/her diagnosis, treatment, and access to care.
• Implement Care Management interventions, set goals, and develop the plan of care based on transitional care discharge plans/instructions, the comprehensive assessment, and patients’ goals.
• Implement patient-centered plans using therapeutic skills and techniques such as trauma informed care, motivational interviewing, strengths-based, and solution-focused modalities.
• Facilitate and provide education to client/family about clinical diagnosis, medications, available resources, prevention, and risk factors to achieve optimal self -management,
• Monitor quality and effectiveness of interventions to the enrolled populations by setting patient-centered SMART goals in collaboration with the patients’ and families’ identified goals.
• Delegates tasks and referrals to members of the care management team appropriately, accurately and timely according to established workflows.
• Serve as an advocate and liaison among the client/family, community services, primary providers, specialists, and other care team members to coordinate services.
• Engage and maintain collaborative relationships with community provider agencies that promote quality care and cost-effective health care utilization.
• This position includes after-hours coverage on a rotating schedule of approximately one week per month.
• Maintain appropriate and timely documentation in the Care Management documentation platform, in accordance with organizational policies and procedures.
• Abide by company policies and HIPAA regulations.
• Will perform home visits as required by clinical judgment, patient needs and policies and procedures.

SALARY & BENEFITS:

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

EEO STATEMENT

Coastal Horizons is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.